Delete account and data

1. Delete in the app (fastest)

Do this on the phone where you are signed in to Chronicos IBD:

• Open Chronicos IBD.
• Go to More → Account (Cloud and sync).
• Tap Delete cloud account and confirm.

2. Request by email

Email kontakt@chronicos.app from the address you use to sign in. Subject: “Delete Chronicos IBD account”. Include that same email. We usually complete this within 14 days.

3. What we delete

After account deletion we remove from the EU cloud:

• the account (email, login identifier),
• diary, meals, medications, labs, calendar, and profile tied to that account,
• sync consents and lab PDF files in storage (if any).

4. What we keep and for how long

• On-device data: deleting the cloud account does not automatically wipe the local diary. To erase the phone copy: More → Delete local data, or uninstall the app.
• Infrastructure backups (Supabase): about 30 days, then purged. They are not used to run the service during that window.
• Product analytics (PostHog) and crash logs (Sentry): no diary contents; usually 12–24 months, then deleted or anonymized.
• Your deletion-request email: we may keep correspondence as a record (usually up to 12 months).
• A PDF you already shared with your doctor (Mail, WhatsApp, etc.) is outside Chronicos — we cannot delete it.

5. If you have no account

An account is optional. Without sign-in, data stays only on the phone: More → Delete local data, or uninstall. We then have no cloud copy to delete.